Refund policy

We take pride in offering quality cards and sealed products. To ensure fairness and product integrity, please review our return policy below:

No Returns or Exchanges for:

Opened goods: Once a product’s packaging is opened, it cannot be returned or exchanged.
Single cards: All sales of single cards are final—no returns or exchanges.

Damaged Items or Incorrect Orders

If your order arrives damaged, or you receive the wrong item, contact us within 3 days of delivery.
Email us at josh@pokenesttcg.com with your order number and clear photos of the damaged or incorrect item(s).
Once we approve your claim, we will provide a prepaid shipping label so you can return the item at no cost to you.
We’ll offer a replacement if the product is available, or a full refund if not.
Claims made after 3 days of delivery may not be accepted.

Important Notes:

Please do not discard any items or packaging until your claim is fully processed.
All returns or replacements for damaged goods must be approved by our customer service team.
If you have any other concerns about your order, feel free to reach out—we’re happy to help!

Thank you for shopping with PokeNest TCG