Frequently Asked Questions

Answers to the questions we get most at the counter and by email. Anything else, call (423) 237-6248 during store hours or email support@landfalloutpost.com.

Is free shipping available?

Yes. Orders over $175 ship free by ground anywhere in the US. Smaller orders show the shipping cost at checkout.

When will I receive my order?

Most orders arrive within 3 to 5 business days. Preorders ship on or just after release day.

Can I pick up my order in the store?

Yes. Choose in-store pickup at checkout and we will have it ready during store hours at 138 North St, Newport, TN 37821.

What are your store hours?

Friday and Saturday 12 PM to 8 PM, Sunday 12 PM to 6 PM, closed Monday through Thursday. Holiday and release-day hours are posted on our Google listing and the events calendar.

How do I know if something is in stock?

Every product page shows the number in stock or says Out of stock. If it is on the shelf in the store, it is on the site too.

What is your return policy?

Sealed product and singles are not returnable unless they were damaged in shipping. If something arrives damaged, email support@landfalloutpost.com with photos and we will make it right.

Are you an authorized retailer?

Yes. We are an authorized retailer for every brand we carry, in the store and online.

Do you sell singles?

Yes. Pokémon and Magic: The Gathering singles are in the shop and in our Singles collection, and the same inventory is on TCGplayer.

Can I preorder new sets?

Yes. Upcoming Pokémon, Magic, One Piece, Gundam and Dragon Ball Super releases go up in Preorders as soon as they are announced.

Do you host events?

Every week: Commander Night on Fridays, Gundam and One Piece tournaments on Saturdays, and Warhammer, Dungeons & Dragons and Dragon Ball Super Fusion World on Sundays. See the Visit page for times.

Do you have a loyalty program?

Yes. Landfall Rewards gives you 5 points for every $1 you spend, double on your first order, and points never expire. Details on the Loyalty Program page.

Can I use a discount code online?

Yes. Enter it at checkout. Ask at the counter about in-store promotions.

I saw something in the store that is not on the website. Can I still buy it?

Of course. Call the shop at (423) 237-6248 or message us and we will set it aside or list it for you.